Shipping Policy
Welcome to Urban Select. We are committed to providing a reliable and efficient shipping experience for all our customers. This Shipping Policy explains how orders are processed, shipped, and delivered for products purchased from our collections, including Car Accessories, Skin Care, Skin Care Accessories, Kitchen Gadgets, and Home Décor.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Please note:
- Orders are not processed on weekends or public holidays.
- During peak seasons, promotions, or high-demand periods, processing times may be slightly longer.
- Customers will receive an order confirmation email once the order has been successfully placed.
Shipping Time
Estimated delivery times may vary depending on your location.
Estimated Delivery Schedule
- Domestic Orders: 3–7 Business Days
- International Orders: 7–15 Business Days
Delivery times are estimates and may be affected by customs procedures, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and dimensions
- Selected shipping method
Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Customers can use the provided tracking number to monitor the progress of their shipment.
International Shipping
Urban Select proudly serves customers worldwide.
Please note:
- International customers may be responsible for customs duties, taxes, or import fees imposed by their country.
- These charges are not included in product prices or shipping fees.
- Urban Select is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Urban Select is not responsible for:
- Delays caused by incorrect addresses
- Lost shipments resulting from inaccurate information
- Additional shipping charges required for address corrections
Please review your information carefully before placing an order.
Lost or Delayed Packages
If your package appears lost or significantly delayed:
- Check the tracking information.
- Contact the shipping carrier.
- Reach out to our customer support team for assistance.
While we will do our best to help resolve shipping issues, delivery delays caused by third-party carriers are beyond our direct control.
Damaged Deliveries
If your order arrives damaged:
- Contact us within 48 hours of receiving the package.
- Include your order number and clear photos of the damaged item.
- Our support team will review the case and provide an appropriate solution.
Order Changes and Cancellations
Orders may be modified or canceled only before they have been processed for shipment.
Once an order has been dispatched, changes or cancellations may no longer be possible.
Delivery Responsibility
Orders are considered successfully delivered when the shipping carrier confirms delivery to the address provided during checkout.
Urban Select cannot be held responsible for packages lost, stolen, or misplaced after confirmed delivery.
Contact Us
For any shipping-related questions, please contact:
Urban Select
Customer Support Team
Email: support@urbanselect.com
Our Commitment
At Urban Select, we are dedicated to ensuring your products arrive safely and efficiently. We appreciate your trust and strive to provide a premium shopping experience from checkout to delivery.