Refund & Exchange Policy
At Urban Select, customer satisfaction is our highest priority. We strive to provide high-quality products across our collections, including Car Accessories, Skin Care, Skin Care Accessories, Kitchen Gadgets, and Home Décor. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Eligibility for Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all accessories, manuals, and components
- Not show signs of damage caused by misuse
Urban Select reserves the right to reject returns that do not meet these requirements.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Opened or used skin care products
- Personal care accessories that have been used
- Customized or personalized products
- Clearance or final-sale items
- Gift cards
These items are considered non-refundable unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An incorrect order
Please contact our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the item received
- A brief description of the issue
We will review the request and offer a replacement, store credit, or refund where applicable.
Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Wait for return authorization instructions.
- Ship the item back to the provided return address.
- Once received and inspected, we will process your request.
Returns sent without prior authorization may not be accepted.
Refunds
After your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Refunds typically appear within 5–10 business days after approval.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider.
- Contact your bank for processing updates.
If you have completed these steps and still have not received your refund, please contact our support team.
Exchange Policy
We replace items only if they are:
- Defective
- Damaged during shipping
- Incorrectly delivered
If you need an exchange, please contact our support team with your order details and supporting photos.
Return Shipping Costs
- Customers are generally responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
- Original shipping charges are non-refundable unless required by applicable law.
Order Cancellation
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, cancellation requests cannot be guaranteed and may need to follow the return process after delivery.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Urban Select
Customer Support Team
Email: support@urbanselect.com
Customer Satisfaction Guarantee
At Urban Select, we are committed to delivering a smooth, secure, and premium shopping experience. We value your trust and will always work to resolve concerns fairly and efficiently.
Thank you for choosing Urban Select. ✨